St. Clair County Central Dispatch is located at 1610 Cogswell Avenue in Pell City and is supervised by the Administrator of Operations Center Freddie Turrentine. We dispatch for eleven law enforcement agencies and twenty-five fire departments. This is the only PSAP (public safety answering point) in St. Clair County as all 911 calls and non-emergency calls are dispatched through our call center. Currently we use a total of five computer screens at eight work stations that are essential for answering and dispatching calls quickly and CAD (computer aided dispatch) to log all incoming calls and keep track of the information, along with mapping and NCIC. Our dispatchers go through many hours of training and are all EMD (emergency medical dispatch certified) providing citizens with EMD pre-arrival instructions for medical calls. Dispatchers work 12 hour shifts, weekends and holidays. From January 1, 2021 to December 31, 2021 there have been 177,448 calls into the call center resulting in 129,783 actual calls for service.
The dispatch center began receiving texts to 911 in 2021.
WE ARE 911